Before an Appointment
CAN I MAKE AN APPOINTMENT WITHOUT A REFERRAL FROM A PHYSICIAN?
Yes, you can. Please use our confidential booking tool (managed through our partner, Vivid Psychology) and we can arrange an appointment for you.
IS THERE A LONG WAITING LIST FOR AN APPOINTMENT?
The wait time for each practitioner varies. Please use our booking tool to see availabilities by practitioner and location.
IS THERE FLEXIBILITY WITH APPOINTMENTS? ARE APPOINTMENTS ALWAYS DURING WORKING HOURS?
Our practitioners recognize that people have different schedules, and create their schedules accordingly.
Appointment Costs
WHAT IF I’M WORRIED ABOUT THE COST OF GETTING HELP?
We provide sliding scale services and some practitioners may be covered by Alberta Health. Contact us for more information.
WOULD IT BE COVERED BY ALBERTA HEALTH SERVICES (AHS) IF I HAVE AN APPOINTMENT WITHOUT A REFERRAL?
All appointments are covered.
During the Appointment
CAN I COME WITH ONE OF MY FAMILY MEMBERS?
Yes. If you need support and would like someone to accompany you, they are welcome to attend and either join you in session or wait for you in our waiting rooms.
Privacy
IS MY PRIVACY PROTECTED?
Yes, everything you discuss with your doctor is kept in strict confidence. You can discuss what goes back to your regular doctor. There are some exceptional situations such as when children are known to be abused, or when someone is at risk of imminent harm to themselves or to others that other professionals must be informed.
After your Initial Appointment
Your therapist/mental health practitioner will work with you to determine the next steps and come up with a care plan for your situation.
You and your family doctor may decide if actions need to be taken and make plans to support those actions.